Boundary House Surgery, Bracknell
Mount Lane
Bracknell
RG12 9PG

Practice

Comments & Suggestions

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception or via our online form.

Complaints

If you wish to make a complaint about the treatment you have received from a doctor or any other member of staff working for this practice, we operate an in-house complaints procedure.

Please ask one of our receptionists for a copy of our complaints procedure leaflet (or download below) or ask to speak to our Practice Manager Sue Sebire.

Complaints Procedure Leaflet

Zero Tolerance Policy

Any form of violence or abuse, whether physical or verbal against any of our staff or against any person present on our premises is unacceptable and will not be tolerated. We abide by the Department of Health’s Zero Tolerance policy and we reserve the right to take appropriate action in such circumstances.

Surgery Disabled Facilities

Boundary House has a reserved car parking space for the disabled which has been clearly marked, near the front door.

We have automatic doors for access for wheelchair users and parents with pushchairs.

We also provide a hearing loop for the use of the hard of hearing. Please ask our receptionists about this facility. There is a WC on the ground floor for disabled patients.

Chaperones

Please ask if you require a chaperone for any examination, one of our practice nurses or another GP will be available.

Confidentiality

Your patient record is confidential and all our staff have signed a confidentiality statement. Information is only made available for statutory public health reasons or if it is required by Bracknell and Ascot CCG (Clinical Commissioning Group). Anonymous data is used wherever possible.

Your consent is necessary for release of your records to any other individual.

We are registered under the Data Protection Act.

Bracknell and Ascot CCG (Clinical Commissioning Group)

BACCG will involve local people, partners and staff at all stages in planning, shaping and designing local health services, and in setting priorities for Bracknell Forest & Ascot.

If you would like more information about how to get involved email Bracknell and Ascot CCG or visit their website www.bracknellandascotccg.nhs.uk.

Find out more...What are Clinical Commissioning Groups?

IT/Electronic Patient records Statement of Intent

New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-

  1. Referral Management
  2. Electronic Appointment Booking
  3. Online Booking of repeat prescriptions
  4. Summary Care Record
  5. GP2GP transfers
  6. Patient Access to records

Find out more...

NHS England publication of GP Net Earnings

All GP practices are required to declare the mean earnings (.g average pay) for GPs working to deliver NHS services to patients at each practice

The average pay for GPs who worked for six months or more in Boundary House Surgery in the last financial year was £101,543 before Tax and National Insurance. This is for 3 full time GPs