Boundary House Surgery, Bracknell
Mount Lane
RG12 9PG


Comments & Suggestions

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception or via our online form.


If you wish to make a complaint about the treatment you have received from a doctor or any other member of staff working for this practice, we operate an in-house complaints procedure.

Please ask one of our receptionists for a copy of our complaints procedure leaflet (or download below) or ask to speak to our Practice Manager Sue Sebire.

Complaints Procedure Leaflet

Zero Tolerance Policy

Any form of violence or abuse, whether physical or verbal against any of our staff or against any person present on our premises is unacceptable and will not be tolerated. We abide by the Department of Health’s Zero Tolerance policy and we reserve the right to take appropriate action in such circumstances.

Surgery Disabled Facilities

Boundary House has a reserved car parking space for the disabled which has been clearly marked, near the front door.

We have automatic doors for access for wheelchair users and parents with pushchairs.

We also provide a hearing loop for the use of the hard of hearing. Please ask our receptionists about this facility. There is a WC on the ground floor for disabled patients.


Please ask if you require a chaperone for any examination, one of our practice nurses or another GP will be available.


Your patient record is confidential and all our staff have signed a confidentiality statement. Information is only made available for statutory public health reasons or if it is required by Bracknell and Ascot CCG (Clinical Commissioning Group). Anonymous data is used wherever possible.

Your consent is necessary for release of your records to any other individual.

We are registered under the Data Protection Act.

Bracknell and Ascot CCG (Clinical Commissioning Group)

BACCG will involve local people, partners and staff at all stages in planning, shaping and designing local health services, and in setting priorities for Bracknell Forest & Ascot.

If you would like more information about how to get involved email Bracknell and Ascot CCG or visit their website

Find out more...What are Clinical Commissioning Groups?

IT/Electronic Patient records Statement of Intent

New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-

  1. Referral Management
  2. Electronic Appointment Booking
  3. Online Booking of repeat prescriptions
  4. Summary Care Record
  5. GP2GP transfers
  6. Patient Access to records

Find out more...

NHS England publication of GP Net Earnings

All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs who worked for six months or more in Boundary House Surgery in the last financial year was £100245 before Tax and National Insurance. 

As all GPs at this surgery are partners, the above figure is their share of profit in the business and NOT their take home pay which is of course significantly less as capital must be retained in the business.

This is for 4 full time GPs.

GPs also have to fund their own indemnity insurance (up to £18,000) and professional subscriptions which significantly decrease take home pay.

As GPs are ‘self-employed’ they also have to personally pay both the employers and employee element of their pensions which amounts to a fraction of a percent under 29%.

Other practices that employ part time and salaried staff as opposed to full time partners also mix these into their earning figures which make it hard to compare between practices.

In our case, therefore the headline figure of £100245 is immediately reduced as not all is drawn, (for example the Dr may withdraw £80,000) that figure then pays its pension leaving £56,000. Take out the £18,000 for indemnity and subscriptions and the sum has dwindled to £38,000. The tax then is applied at 40% on the size of profit (not take home) leaving an effective rate on the take home that dwarves the simple calculation of take home – 40%.

We have added this not to complain about our income, but to illustrate the misleading nature of the ‘average pay’ figure we are forced to publish.