A Patient Participation Group (PPG) is a group that is representative of the patients registered at the surgery.
The purpose of a PPG is to feed back its views and agree with the practice any priority areas for change. The practice will be seeking views from registered patients through the use of a local practice survey and with the help of our PPG we hope to establish the opinions of our patients on services provided by the practice and local NHS. Our Patient Participation Group meets throughout the year and engages with the practice via email as well as meetings.
Our PPG can potentially influence decisions on service development and provision within the practice and local area. The practice undertakes surveys to ascertain information on our patients' experience. Survey results are used to inform staff and guide the partners on staff training requirements. The results of these surveys are below.
The PPG has been invited to collate and respond to the surveys undertaken. Meetings have been and are arranged to review survey perspectives and to detail priority actions from this. Reception and clinical staff encouraged patients to complete the questionnaires and details were advertised on the website. The action plans arising from our surveys can be seen in the surgery reception folder and on the links on the web page. The actions will require ongoing review and implementation plus evaluation by our PPG over the next year.
For more information about the Boundary House Patient Participation Group, download our Terms of Reference.
We are looking for new members. You can join our PPG by:
Anyone who is a registered patient at Boundary House can apply to join the PPG. However the Practice does have a right to refuse an individual if it considers it is in the best interest of the individual or the practice.
Currently our PPG is a small group of 10 patients ranging in ages from mid 40s to 80s. To encourage patient representation and engagement we have advertised our PPG on our website, in reception and throughout the surgery on notice boards. Clinical staff have also invited patients to consider joining the group and all staff are aware of the importance of this representation. The minutes of the PPG, application forms and survey details are available in a folder in reception as well as on our website.
All patients who have supplied us with mobile telephone numbers will be informed of meeting dates using our new text messaging service. We hope this will encourage more patients to join the group.