A Patient Participation Group (PPG) is a group that is representative of the patients registered at the surgery.
The purpose of a PPG is to feed back its views and agree with the practice any priority areas for change. The practice will be seeking views from registered patients through the use of a local practice survey and with the help of our PPG we hope to establish the opinions of our patients on services provided by the practice and local NHS. Our Patient Participation Group meets throughout the year and engages with the practice via email as well as meetings.
Our PPG can potentially influence decisions on service development and provision within the practice and local area. The practice undertakes surveys to ascertain information on our patients' experience. Survey results are used to inform staff and guide the partners on staff training requirements. The results of these surveys are below.
The PPG has been invited to collate and respond to the surveys undertaken. Meetings have been and are arranged to review survey perspectives and to detail priority actions from this. Reception and clinical staff encouraged patients to complete the questionnaires and details were advertised on the website. The action plans arising from our surveys can be seen in the surgery reception folder and on the links on the web page. The actions will require ongoing review and implementation plus evaluation by our PPG over the next year.
For more information about the Boundary House Patient Participation Group, download our Terms of Reference.